Terms of Service & Privacy Policy

1. What This Service Does

UnfollowChecker is a tool that compares your Instagram followers and following data to show you which accounts are not following you back. You upload your Instagram data export (a ZIP file), and the comparison is performed entirely in your web browser.

2. Privacy

Your Instagram data export is processed entirely on your device, in your browser. We do not upload, store, or have access to your export files, including your full followers and following lists.

If you purchase the full results, your final results list (the usernames not following you back, plus the account audit lists if you add them) is temporarily uploaded to secure storage so that we can email you a copy after payment. It is deleted as soon as the email is sent. If you start checkout but don't complete it, the stored list is deleted when the checkout session expires — or after 7 days at most if we have emailed you a link to finish your purchase. It is never used for any other purpose.

If you request an email reminder while waiting for your Instagram export, your email address is used only to send those reminder emails (and, if you start but don't finish checkout, one reminder to complete it). Every reminder carries a link to stop the rest. Your address is not stored on any mailing list or shared with anyone.

Payments are processed server-side through Stripe. We do not store your card details — all payment processing is handled securely by Stripe. We may collect anonymous analytics data (page views, device type) through Vercel Analytics to improve the service.

3. Payment & Pricing

UnfollowChecker charges a one-time fee of $2.99 to unlock the full list of accounts not following you back. At checkout you can optionally add the account audit for a further one-time $3.00 ($5.99 in total), which delivers your fans, mutuals, and the other lists contained in your export as additional CSVs. Payment is processed securely via Stripe Checkout.

4. Refund Policy & Right to Cancel

UnfollowChecker provides digital content that is delivered immediately upon payment. By completing your purchase, you expressly acknowledge and consent that:

• The digital content (your full results list) is made available to you immediately after payment.
• In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulation 37), you waive your 14-day right to cancel once the digital content has been provided.
• Our guarantee:if your results are wrong — for example, the list doesn't match what you see on Instagram — email support@unfollow-checker.com within 14 days of purchase and we will refund you in full.
• Otherwise, because the content is fully delivered at the moment of payment, sales are final.

This is in line with UK consumer law for digital content that is supplied immediately with the consumer's prior consent and acknowledgement that the right to cancel is lost; the guarantee above is offered in addition to your statutory rights.

5. Accuracy of Results

Results are based entirely on the data provided in your Instagram export. Some accounts may have been deactivated, deleted, or renamed since you followed them. We cannot detect these changes from the export data. Deleted accounts (with the “__deleted__” prefix) are automatically excluded from your results.

6. No Affiliation

UnfollowChecker is not affiliated with, endorsed by, or in any way officially connected with Instagram or Meta Platforms, Inc. Instagram is a registered trademark of Meta Platforms, Inc.

7. Limitation of Liability

UnfollowChecker is provided “as is” without warranties of any kind. We are not responsible for any actions you take based on the results, including unfollowing accounts. Use the service at your own discretion.

8. Contact

If you have any questions about these terms or the service, please contact us at support@unfollow-checker.com.